Grievance Procedure - Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Georgia Department of Natural Resources (DNR). The organization's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

Click here to download the ADA Discrimination Complaint Form in PDF format.

Click here to access an on-line ADA Discrimination Complaint Form.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Artica Gaston
Georgia Department of Natural Resources
ADA Coordinator
2 Martin Luther King, Jr. Drive, S.E., Suite 1252 East
Atlanta, Georgia 30334

Within 15 calendar days after receipt of the complaint, Artica Gaston or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Artica Gaston or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of DNR and offer options for substantive resolution of the complaint.

If the response by Artica Gaston or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the State of Georgia ADA Coordinator, Mike Galifianakis or his designee.

Within 15 calendar days after receipt of the appeal, the State of Georgia ADA Coordinator, Mike Galifianakis, or his designee, will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the State of Georgia ADA Coordinator, Mike Galifianakis or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by GA DNR ADA Coordinator, Artica Gaston or her designee, appeals to the State of Georgia ADA Coordinator, Mike Galifianakis  or his  designee, and responses from these two offices will be retained  by the Georgia Department of Natural Resources ADA Coordinator, Artica Gaston, for at least three years.